Effective Date: 23/7/2023

Thank you for shopping at We want you to be completely satisfied with your purchase, and we understand that sometimes returns and refunds may be necessary. This Refund and Return Policy outlines the terms and conditions for requesting refunds and returns. By making a purchase on our website, you agree to the following policies:

1. Refund Eligibility

We offer refunds in the following situations:

1.1 Damaged or Defective Items

If you receive an item that is damaged or defective, please contact our customer support team within [number of days, e.g., 7 days] from the date of delivery. We will arrange a return or replacement for the damaged or defective product at no additional cost to you.

1.2 Incorrect Item Received

In the event that you receive an incorrect item, different from what you ordered, please notify us immediately. We will facilitate the return process and send you the correct item as quickly as possible.

1.3 Order Cancellation

You may cancel your order and request a refund before the item has been shipped. Once the item has been dispatched, the regular return policy will apply.

2. Return Policy

We accept returns under the following conditions:

2.1 Change of Mind

If you have a change of mind about the purchased item, you may return it within 7 Days from the date of delivery. The item must be in its original condition, unused, and with all original tags and packaging. Please note that return shipping costs will be your responsibility.

2.2 Size and Fit Issues

If the shoes you ordered do not fit as expected, you may return them within 07 Days from the date of delivery. The shoes must be in their original, unworn condition, with all tags and packaging intact. You are responsible for the return shipping fees.

2.3 Returns Process

To initiate a return, please follow these steps:

  1. Contact our customer support team at [email protected] to inform them of your return request and the reason for the return.
  2. Our team will provide you with a return authorization number and the return shipping address.
  3. Package the item securely in its original packaging or a suitable box to prevent damage during transit.
  4. Clearly write the return authorization number on the outside of the package.
  5. Ship the item back to us using a reliable and trackable shipping method.

3. Refund Process

Once we receive and inspect the returned item, we will process your refund. The refund will be issued to the original payment method used during the purchase. Please allow [number of days, e.g., 5-10 business days] for the refund to reflect in your account.

4. Non-Refundable Items

The following items are not eligible for refunds or returns:

  • Gift cards
  • Items that show signs of wear, damage, or alteration not due to our error
  • Items returned without a valid return authorization number

5. Contact Us

If you have any questions or concerns about our Refund and Return Policy, please contact our customer support team at:

Email: [email protected]
Phone: 0321 3238907

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